Craniotech guarantees that each of its products is treated with utmost care in development, selection of material, manufacture and final inspection before release for distribution. Through inexpert storing, handling and other manipulation, the fixation system can be damaged and its operability can be restricted.
Craniotech accepts no liability or warranty for malfunctioning, breakdown and potential medical complications for patient and hospital staff, or for resulting damages arising from inexpert handling, operation, storing, from acts of God or from other external influences or manipulation.
Craniotech will replace any device, which, in its opinion, was defective at the time of shipment and if defects that were caused during manufacturing or packaging are immediately brought to the attention of Craniotech or its distributors. This warranty is exclusive and in lieu of all other warranties, whether expressed or implied, written or oral, including, but not limited to, any implied warranties of merchantability of fitness.
As a result of biological differences in individuals, no product is 100% effective under circumstances. Craniotech has no control over the operation, inspection, maintenance, or use of its products after sale, and has no control over the selection of patients. Therefore, Craniotech and its distributors do not guarantee either for a good effect or against a poor result following use.
Craniotech and its distributors shall not be liable for any incidental or consequential loss, damage or expense arising directly or indirectly from the use of the device or from ineffective sterilisation processes or re-use of the product(s).
In the case of product complaint, an appropriate complaint protocol is to be obtained from Craniotech and returned, together with the product(s), to Craniotech.